Job Title: Title Orders & Contracts Specialist New!
Company Orange Telkom
Department Business Market
Job Type Full-Time
Job Status Sourcing
Salary Range Per Month
Shift 8 AM to 5 PM
Minimum Education University - Undergraduate
Degree Title ICT
No of Jobs 1
Minimum Exerience 3 Year
Job Duration Permanent
Start Publishing 16-12-2011
Stop Publishing 30-12-2011
Description
Role description
The individual will be responsible for the registration and implementation of service applications for a seamless customer experience.
1.Responsibilities/Execution activities
Operational:
• Receive, inspect and validate all service applications for accuracy and completeness
• Ensure zero errors on the accuracy of order registration and provisioning on the CRM
• Manual processing of all products that are semi/yet to be automated and dispatching the same to IT&N and finance for action, and keeping proper records in a register
• Request for vetting and service surveys, and follow through for swift action
• Forwarding cases captured on the CRM and manual register to the business analyst for preparation of weekly report summary
• Filing of validated and signed customer contracts in filing cabinets and room for safe custody
• Assist finance, audit, Account Managers and Orange Shops with access to information in customer files
• Report on any process issues relating to the order registration and provisioning of Orange services
• Contribute to process improvements with regards to the order to bill process
Work conditions
• Shifts work: No
• Night Shift: No
• Work During Weekend: No
• Work "On-Call": No
Professional Tools Used
• Laptop
• Handset
Qualifications
Education Background & Experience:
• University Degree or Diploma from a recognized institution
• Certifications accreditation in relevant areas
• A minimum of three years relevant experience is required. ICT bias will be an added advantage.
Preferred Skills
Professional Skills:
• Deliver results and meet deadlines
• Ability to work under pressure
• Relationship management skills
• Good Communication Skills
• Strong planning, organization and time management skills
• Attention to detail
• Customer orientation
Professional Knowledge:
• Project management skills
City Nairobi
Agreement
Deadline : 30th December 2011
How to Apply:
www.orange-tkl.co.ke, create an account and upload your CV. An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.
If you do not hear from Human Resources by 15th January, 2012, consider your application unsuccessful.
Deadline : 30th December 2011
