Jobs Vacancies at Mercy Corps in Kenya

Job Title:Finance Manager, Wajir, Kenya
Closing Date: Sunday, 29 January 2012
Wajir


PROGRAM/DEPARTMENT SUMMARY:

Traditionally, Mercy Corps programs in Kenya focus on increasing young people's ability to peacefully resolve conflict, engage in the democratic reform process, and increase access to employment and economic independence. Mercy Corps Kenya began emergency operations in Wajir West and South in the first week of August 2011 focusing on provision of clean water to approximately 90,000 individuals in 13 locations. In the coming weeks, Mercy Corps will scale up water and hygiene promotion activities to include: 1) Voucher system to enable vulnerable households to purchase water from private vendors; 2) Provision of generators and spare parts to functional boreholes that are under extreme stress from over use; 3) Construction and rehabilitation of water storage facilities and separate receptacles for humans and animals; and 4) Training of community groups in Participatory Hygiene and Sanitation Transformation (PHAST). To protect household assets, Mercy Corps will work with market actors to initiate an unconditional cash transfer program enabling up to 2,000 households to flexibly purchase basic foodstuffs and other essential items. Cash for Work activities will provide immediate short-term employment opportunities primarily to safely dispose of animal carcasses which pose a significant public health risk, and to rehabilitate water infrastructure.

The Mercy Corps Wajir Finance Manager is responsible for all financial functions in Wajir, including accounting, payments and banking, payroll, budgeting, financial reporting, and grant financial management and compliance. The Mercy Corps Wajir Finance Manager ensures compliance with donor regulations as well as Mercy Corps' internal policies and procedures. In its role as a support to the Program Department, the Finance Manager provides timely reports and assistance to the Program Director and the Program team to ensure that financial resources are used efficiently and effectively.

GENERAL POSITION SUMMARY:

Working in the Wajir program under the direction of the Finance Director, the Finance Manager is responsible for all aspects of financial management of the Wajir program, ensuring compliance with Mercy Corps internal policies and procedures as well as donor regulations.

ESSENTIAL JOB FUNCTIONS:

* Oversee and manage daily Wajir accounting and finance functions including the timely recording of transactions, cash management, banking, payroll, inventory, receivables, and payables.
* Plan and implement systems for financial operations in both the main Wajir office and in field offices in accordance with the Mercy Corps Field Finance Manual and donor regulations, including systems for cash flow management, budgeting, consolidation of accounting information, internal controls, financial reporting, financial record-keeping, grant management and compliance.
* Hire, train and supervise Mercy Corps finance staff in Wajir.
* Maintain banking relations and plan and monitor Wajir cash flow requirements to ensure the smooth implementation of Mercy Corps programs.
* Provide monthly standard accounting submissions to Mercy Corps Nairobi, including subjournal files, account reconciliations, expenditures by cost center/project, required subgrantee reporting, as well as other financial information in a timely and accurate manner.
* Provide monthly management reports to the Program Director, including expenditures by cost center/project, subgrantee reporting and other financial information, in a timely and accurate manner.
* Develop annual fiscal year budgets with the Program Director and develop and implement grant budgeting and forecasting systems with the Program Director.
* Perform internal audit s and reviews as required to ensure compliance with Mercy Corps and donor requirements.
* Effectively stay abreast of donor policies, procedures, rules and regulations; compile and update applicable local policies; and train Mercy Corps program and partner staff in these policies.
* Review and monitor partners' financial reporting and compliance. Provide additional technical assistance to partners as necessary to maintain high standards of compliance.
* Ensure compliance with Mercy Corps' procurement policies and procedures for all goods and services.
* Develop and maintain local office policies and procedures and provide training for all issues related to local financial matters.
* Analyze compensation packages, taxation requirements and human resource policies for local staff to ensure that Mercy Corps' has adequately accounted for the financial impact of local staff compensation and benefits.
* Maintain appropriate local insurance coverage to protect Mercy Corps.
* Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
* Other duties as assigned.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.


SUPERVISORY RESPONSIBILITY:-->

All Wajir Finance Department staff

ACCOUNTABILITY

REPORTS DIRECTLY TO: Kenya Finance Director

WORKS DIRECTLY WITH: Program and operations teams, Program Director, Africa Finance Advisor, Regional finance team, Regional Program Director and Deputy Regional Director

KNOWLEDGE AND EXPERIENCE:

* Four or more years of progressive financial management experience is required.
* A BA/S or equivalent in accounting or finance is required. An advanced degree is preferred.
* Four years experience in grants management as well as an understanding of donor regulations is required.
* Three years international experience is required; international NGO/PVO field office experience is preferred.
* Demonstrated experience and skill with budget preparation and analysis, financial reporting preparation and presentation and the proven ability to translate technical financial data into informative reports.
* Strong accounting skills and experience, including management of the general ledger, journal entries, payroll, payables and balance sheet.
* Advanced computer skills in MS Office programs, particularly Excel
* Prior management experience and strong organizational skills
* Fluency in Somali languages is an advantage
* Excellent oral and written English skills required

SUCCESS FACTORS:

The ability to interact effectively with international and national personnel both in a managerial as well as training capacity is required. An ability to support programmatic objectives with timely and meaningful financial information is essential. A demonstrated ability to multi-task, meet deadlines and process information in support of changing program activities is necessary. An impeccable professional standard of finance and procurement ethics as well as the willingness and ability to enforce compliance with Mercy Corps and donor policies and procedures is essential. The Finance Manager must be willing to travel regularly to Mercy Corps field offices and project sites.

LIVING /ENVIRONMENTAL CONDITIONS:

The position will be based in Wajir with frequent travel to field sites as well as regular domestic travel. An arid area prone to drought, Wajir is located in the Northeastern Province of Kenya and is the capital of Wajir District. Staff in Wajir live in group housing which is served by basic amenities. The area is served by an airport that has regular flights to Nairobi and Mogadishu. The Finance Manager is expected to follow all security protocols including limited movement when necessary.

Due to the insecurity of the location, this position is unaccompanied and eligible for the Mercy Corps hardship allowance.

Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Mercy Corps is an AA/EOE.
How to apply:


Please apply directly at:
http://mercycorps.silkroad.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=217858&company_id=15927&jobboardid=479

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International Rescue Committee (IRC) Jobs in Kenya-Field Coordinator

Job Title: Senior Field Coordinator, Dadaab
Closing Date: Monday, 30 January 2012
Dadaab


The International Rescue Committee (IRC) responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home. SCOPE OF WORK: The Senior Field Coordinator (Sr Field Co) is ultimately responsible for overseeing all project implementation within Garissa County and will report directly to the Country Director. The Sr Field Co is responsible for overall program quality and the direct oversight and quality of the core support services: Administration, Human Resources, Logistics and Finance. He/she will be responsible for the management of a major health, GBV and livelihoods program of approximately $5 million funded by over ten (10) different donors. He/she will oversee the work and development of over two hundred national staff. He/She will provide periodic reports in compliance with IRC and donor policies and procedures. He/she will directly supervise the Health Team Leader, Security Officer, Logistics Manager, HR Manager and Finance Manager. He/She will make sure that procedures and laws in force are respected; coordinate his activities with IRC Program Unit, Deputy Director for Operations and Financial Controller. He/She will provide periodic reports in compliance with procedures and policies of IRC and donors. RESPONSIBILITIES: 1. Representation

* Meet regularly with local authorities, UNHCR and other partners to foster good will and support for all project activities.
* Establish good relationship with the local administrative and other officials to ensure that the IRC project conforms to local laws and to minimize bureaucratic restraints on project implementation.
* Actively pursue contact with local authorities, international and national agencies, donors, or other valuable contacts as a means to strengthen support for IRC activities. 2. Programs
* Ensure, in coordination with technical sector managers and coordinators that all IRC projects are designed in accordance with the IRC Program Framework, international standards and that implementation follows the core programming principles.
* Ensure that all IRC projects are implemented in a timely and professional manner.
* Implement/revise and maintain a regular system of project evaluation and progress monitoring.
* Ensure and coordinate production of regular narrative reports on project status by project managers.
* Ensure that IRC projects adequately meet beneficiary needs
* Seek out new project ideas and write project proposal narratives and budgets in coordination with project managers, as necessary. 3. Human Resources/Administration
* Implement/maintain and document all administrative procedures for the smooth functioning of the field office (filing system, intra-office communication procedures, paper flow procedures, computer use and protocols, etc).
* Implement/maintain the local staff personnel policy manual.
* Implement/maintain system for regular staff evaluation, and standard procedures for new position posting, interviewing, and applicant selection.
* Promote professional working relationships and resolve staff conflicts and concerns in a timely manner.
* Ensure that all staff policies, contracts, and disciplinary documents conform to local labor laws.
* Promote continuous staff training for all cadres of staff
4. Logistics
* Ensure that IRC and donor procurement procedures are fully respected.
* Implement and supervise maintenance of a system for tracking and identifying all IRC assets.
* Implement and supervise warehouse management system
* Implement, maintain, and document a procurement system that conforms to IRC and donor protocols.
* Ensure that all contracts with suppliers and vendors are legal and protect IRC to the fullest extent possible. 5. Finance
* Implement and maintain verifiable internal financial controls.
* Oversee and maintain a cash management system.
* Review and ensure that financial reports are accurate and meet IRC and donor reporting requirements 6. Security
* Assume overall responsibility for the security and safety of program staff and assets within the area of responsibility.
* Implement/revise and maintain written security procedures and protocols.
* Review and revise regularly the security guidelines manual and evacuation plan.
* Ensure that all staff is adequately trained in the use of all communications equipment.
* Establish and maintain a well documented emergency response procedure that all staff can follow.
* Monitor security situation in liaison with UNDSS & UNHCR and international agencies. 7. Reporting
* Activities report to management and with all staff
* Financial Report, including monthly Budget vs Actual reviews.
* Logistics report including Assets Inventory, Warehouse inventory, PRTS, Pharmacy inventory, Fleet and generators management
* PLMR (Provincial Logistic Management Report)
* Security report
* Accident/incident report 8.Requirements
* Degree or equivalent experience in management, operations or a similar field.
* At least 5 years of international management experience, ideally in Africa, supervising program support services (administration, finance, logistics and security).
* Ability to think strategically and solve daily problems at the same time.
* Strong organizational, interpersonal, and communication skills.
* Demonstrated systems and process analysis skills and experience in developing strong monitoring and evaluation systems.
* Excellent written and oral communication skills in English.
* Willingness to endure basic living conditions
* Ability to set goals and work independently while being a strong team player.
* Ability to work well in unstable security environments, and under intense administrative and programmatic pressures.
* Ability to adapt to changing requirements.
* Cultural sensitivity and ability and interest in working with a multi-ethnic team.

o Specific Security Situation/Housing
o The Senior Field Coordinator will be based in Hagadera camp, Dadaab Refugee Camp. Adherence to Security guidelines is requested of all IRC staff. The Senior Field Coordinator will be in charge of updating the Security Management Plan.
o The Senior Field Coordinator will be provided housing and this post is unaccompanied.

How to apply:

Please apply online: www.ircjobs.org or http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=IRC&cws=1&rid=7574 .

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Center for Victims of Torture Jobs in Kenya

Job Title: Operations Manager, Dadaab, Kenya
Closing Date: Monday, 19 December 2011
Dadaab


The Center for Victims of Torture is seeking an Operations Manager for a psychosocial mental health project in Dadaab, Kenya. The Operations Manager has responsibility for overall management of security operations, logistical coordination, administration and finances, communication and general project management in order to ensure the program is implemented in a manner consistent with CVT's strategies, policies and procedures. Due to instability in the region, responsibility for security and safety of our staff and clients is a primary focus of the position. In the Country Director's absence, the Operations Manager will serve as the primary representative for the organization to other NGOs, host community and refugee leaders, donors, Kenyan government and other organizations.

The Operations Manager reports to the Country Director, who divides his time between Nairobi and Dadaab. The position has a one-year, renewable agreement and is based in Dadaab. This is an unaccompanied post that will begin immediately.

Organization:

The Center for Victims of Torture provides care and rehabilitative services to torture survivors in Minnesota, Africa and the Middle East. We also build the capacity of 50 colleague organizations in the U.S. and abroad. CVT creates funding to support care for survivors worldwide, and we work for an end to torture. More information is available at www.cvt.org.

Responsibilities:

* Logistical Coordination: Provide overall coordination of logistics operations, including security, vehicles, security, material resources, and infrastructure support for all sites within the country. Coordinate comprehensive security management systems and procedures at Dadaab. Ensure resources are effectively allocated to meet project needs. Manage systems for supplies procurement, capital purchasing and maintenance of buildings and equipment.

* Administration/Finances: Assist in development of operational plans and budgets. Monitor finances to ensure resources are properly managed. Maintain records of all assets and financial transactions. Coordinate data collection processes to track program activities and outcomes. Position may involve direct supervision of administrative, operations and finance staff.

* Communications: Represent the organization with NGOs, donors and host government. Ensure effective communication with staff members across all operation sites. Prepare regular reports for country records, funders and headquarters that accurately document project activities.

* Project Coordination: Provide coordination for specific projects or leadership activities under the direction of the Country Director. Serve as Acting Country Director in his/her absence.

Qualifications:
* BA degree required in International Development or related field. Minimum 5 years experience at a coordination or management level in an international non-governmental organization.

* Demonstrated ability to develop and maintain security protocols in an unstable and changing environment.

* Demonstrated experience managing logistics, communication, financial and reporting systems.

* Excellent oral and written communications skills. Strong computer skills. Experience with statistical software desirable.

* Experience developing and managing a team of staff members.

* Familiarity with requirements of private, US government, UN and multi-lateral funders.

* Excellent cross-cultural, organizational and administrative skills.

* Ability to work in an isolated, rapidly evolving humanitarian emergency setting, lacking in amenities. Experience living and working in East Africa desired. Experience working in a refugee camp setting highly desirable.

* Knowledge of psychology and psychosocial concepts.

* Fluency in English. Skills in Somali and / or Swahili highly desirable.

How to apply:

Apply online by December 19, 2011 at: http://cvt.simplicant.com/job/detail/7290-operations-manager-dadaab-kenya.

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United Nations Human Settlements Program Jobs in Kenya

Job Title: Consultant - UN Guidelines on Safer Cities, Kenya
Closing Date: Wednesday, 14 December 2011
UN-HABITAT
Nairobi
Kenya

VACANCY ANNOUNCEMENT Issued on: 2 December 2011 ORGANIZATIONAL LOCATION: UN-HABITAT DUTY STATION: Nairobi, Kenya FUNCTIONAL TITLE: Consultant – UN Guidelines on Safer Cities DURATION: 6 months over 10 months CLOSING DATE: 14 December 2011

BACKGROUND

Local authorities have a key role in reducing crime and violence in the cities. Success depends on partnerships between local governments and other key stakeholders. Over the past 15 years, the Safer Cities Programme of UN-HABITAT continues to support local governments in developing and implementing citywide crime and violence prevention strategies using a systematic participatory approach:

* Identifying and mobilizing diverse local partners who can contribute to reduce and prevent crime and violence;
* Creating a local safety partnership led by a public champion;
* Assessing, measuring and understanding the local safety problems;
* Developing a local crime and violence prevention strategy and a detailed plan of action;
* Implementing the local strategy through initiatives that address the fears of crime by improving social cohesion and community engagement in prevention;
* Institutionalization of the local participatory approach by incorporating security as a cross-cutting dimension in the various departments of local government. This often requires training and coaching, institutional reform and improving security policies.

The Safer Cities current work programme is focused around three main objectives: 1. Exchange of knowhow and experiences on urban crime and violence prevention among cities and citizens; 2. Transforming societies to be more inclusive and participatory, furthering social cohesion; 3. Fostering a culture of crime prevention promoting social cohesion

UN-HABITAT Safer Cities Programme, together with partners, is designing a Global Network on Safer Cities (GNSC) to be launched at the Sixth Session of the World Urban Forum in Naples, from 1 – 7 September 2012. The GNSC is designed to support cities in the prevention of urban crime and the enhancement of urban safety strategies, acting as a common platform that links existing crime and violence prevention networks with the different cadre of urban players.

In preparation for the establishment of the Global Network on Safer Cities (GNSC), UN-HABITAT is consolidating its knowledge base building on the gains made in the past 15 years of normative and operational work globally. 53 cities in 19 countries have benefitted from UN-HABITAT's technical assistance through project backstopping and technical advisories. In addition, UN-HABITAT Safer Cities Programme has developed a regional manual for Latin America, and intends to do the same for the Caribbean, Asia Pacific and Africa and Arab States. This will provide a source of reference for the development of UN Guidelines on Safer Cities which has been requested by member states through Governing Council Resolution 23/14.

RESPONSIBILITIES

The objective of this consultancy is to carry out the following detailed activities in preparation for the launch event of the GNSC at the World Urban Forum in Naples, 1 – 7 September 2012:
* To collect safer cities project practice in five main interventions and conduct an analysis of their development and institutionalisation. The five cities that will be analysed are: Johannesburg, Durban, Abidjan, Dar es Salaam and Nairobi. UN-HABITAT will cover separately the travel and DSA to at least 4 of these cities..
* To coordinate a reference group of partners and participating cities coordinators on the development of a Source Book on cities worldwide that are implementing urban crime prevention models/strategies (with a brief on each city's strategy) based on the information provided by the defined reference group
* To facilitate the development of a regional manual for Africa on the classical approach on Safer Cities both in terms of process and content. (According to resources availability, this will involve an expert group meeting which will be covered separately).
* To facilitate the conceptual design of the UN Guidelines on Safer Cities including template/questionnaire in close liaison with the UN-HABITAT secretariat for the Committee of Permanent Representatives in line with GC 23/14 resolution on Safer Cities. The consultant will work under the technical guidance and supervision of the Safer Cities Programme Task Manager for the GNSC. The consultant will also work in close collaboration with the Safer City focal points on city level, local partners and the Safer Cities team at headquarters. The consultant shall be expected to submit the following outputs:

o GNSC Working Paper/Compendium of five Safer Cities relevant interventions (1996-2011) including analysis of the practices of each city/country in English.
o Source Book on the typologies of Prevention models at the local level per region.
o Draft Regional Manual for Sub Saharan Africa on the classical approach on Safer Cities – building on the adaptation of LA regional toolkit and the above documentation of regional case studies. (In English).
o Conceptual design paper on the UN Guidelines on Safer Cities in English – including Fact finding Questionnaire for member states on the status of involvement in prevention policy of their country's Ministries responsible for cities
o Presentation of above outputs at the World Urban Forum VI in Naples. NB: Travels will be covered separately and require prior approval by UN-HABITAT Safer Cities Programme and expenses will be reimbursed according to UN-HABITAT rules and regulations.

COMPETENCIES

The Consultant should reflect the following characteristics: - A professionally independent and creative urban development expert, with proven track record in local violence and crime prevention , community or institutional development at city level. - A committed and stable team player, ready to learn as well as to provide guidance and training in his/her areas of competency, in a diverse and challenging environment. - A good communicator, able to become an advocate of the project with local partners. - Client oriented, with ability to identify clients' needs and propose appropriate solutions; establishes and maintains effective relationships with outside collaborators and other contacts. - A good organizer, with the ability to plan and implement projects' activities; identifies priority activities and assignments, adjusts priorities as required; foresees risks and allows for contingencies when planning; ability to work under pressure.

EDUCATION

Advance University degree in criminal justice ; international relations; social sciences, or urban planning, or a first level university degree in the same fields, with relevant working experience.

WORK EXPERIENCE

Minimum 10 years of relevant experience in urban safety, development/governance, and/or community development . Excellent knowledge of urban safety, participatory planning processes and working with partners is an advantage. Experience with the UN system is considered as an additional advantage.

LANGUAGE SKILLS

Fluent written and spoken English, French and Spanish required.

OTHER SKILLS
o Adept in using Microsoft Office tools and in the preparation of presentation materials.
o Proven ability to design toolkits and guides.
o Proven ability to analyse, synthesise, and to write reports.

REMUNERATION

Payments will be based on deliverables over the consultancy period. There are set remuneration rates for consultancies. The rate is determined by functions performed and experience of the consultant. The fees will be paid as per agreement.

Applications should include:
* Cover memo (maximum 1 page)
* Summary CV (maximum 2 pages), indicating the following information: 1. Educational Background (incl. dates) 2. Professional Experience (assignments, tasks, achievements, duration by years/ months) 3. Other Experience and Expertise (e.g. Internships/ voluntary work, etc.) 4. Expertise and preferences regarding location of potential assignments 5. Expectations regarding remuneration

All applications should be submitted to: Mr. Juma Assiago Urban Governance Section UN-HABITAT P.O. Box 30030, 00100 Nairobi, Kenya Email: juma.assiago@unhabitat.org

Please be advised that since April 15th 2010, applicants for consultancies must be part of the UN-HABITAT e-Roster in order for their application to be considered. You can reach the e-Roster through the following link: http://e-roster.unhabitat.org

Deadline for applications: 14 December 2011

UN-HABITAT does not charge a fee at any stage of the recruitment process. If you have any questions concerning persons or companies claiming to be recruiting on behalf of these offices and requesting the payment of a fee, please contact: recruitment@unon.org

How to apply:

Applications should include:

* Cover memo (maximum 1 page)
* Summary CV (maximum 2 pages), indicating the following information: 1. Educational Background (incl. dates) 2. Professional Experience (assignments, tasks, achievements, duration by years/ months) 3. Other Experience and Expertise (e.g. Internships/ voluntary work, etc.) 4. Expertise and preferences regarding location of potential assignments 5. Expectations regarding remuneration

All applications should be submitted to: Mr. Juma Assiago Urban Governance Section UN-HABITAT P.O. Box 30030, 00100 Nairobi, Kenya Email: juma.assiago@unhabitat.org

Please be advised that since April 15th 2010, applicants for consultancies must be part of the UN-HABITAT e-Roster in order for their application to be considered. You can reach the e-Roster through the following link: http://e-roster.unhabitat.org

Deadline for applications: 14 December 2011

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Jobs at United Nations Human Settlements Program in Kenya

Job Title: Consultant - GNSC Governance and Administration, Kenya
Closing Date: Wednesday, 14 December 2011
UN-HABITAT
Nairobi
Kenya

VACANCY ANNOUNCEMENT Issued on: 2 December 2011 ORGANIZATIONAL LOCATION: UN-HABITAT DUTY STATION: Nairobi, Kenya FUNCTIONAL TITLE: Consultant – GNSC Governance and Administration DURATION: 6 weeks over 10 months CLOSING DATE: 14 December 2011

BACKGROUND

Local authorities have a key role in reducing crime and violence in the cities. Success depends on partnerships between local government s and other key stakeholders. Over the past 15 years, the Safer Cities Programme of UN-HABITAT continues to support local government s in developing and implementing citywide crime and violence prevention strategies using a systematic participatory approach:

* Identifying and mobilizing diverse local partners who can contribute to reduce and prevent crime and violence;
* Creating a local safety partnership led by a public champion;
* Assessing, measuring and understanding the local safety problems;
* Developing a local crime and violence prevention strategy and a detailed plan of action;
* Implementing the local strategy through initiatives that address the fears of crime by improving social cohesion and community engagement in prevention;
* Institutionalization of the local participatory approach by incorporating security as a cross-cutting dimension in the various departments of local government . This often requires training and coaching, institutional reform and improving security policies.

The Safer Cities current work programme is focused around three main objectives: 1. Exchange of knowhow and experiences on urban crime and violence prevention among cities and citizens; 2. Transforming societies to be more inclusive and participatory, furthering social cohesion; 3. Fostering a culture of crime prevention promoting social cohesion

UN-HABITAT Safer Cities Programme, together with partners, is designing a Global Network on Safer Cities (GNSC) to be launched at the Sixth Session of the World Urban Forum in Naples, from 1 – 7 September 2012. The GNSC is designed to support cities in the prevention of urban crime and the enhancement of urban safety strategies, acting as a common platform that links existing crime and violence prevention networks with the different cadre of urban players.

In preparation for the establishment of the Global Network on Safer Cities (GNSC), UN-HABITAT is designing the network architecture of the GNSC building on the inputs by partners who have participated in a series of consultations that started in October 2010 to-date. A fact sheet was produced gathering the different opinions of partners. In addition, a discussion paper was developed and tabled at a partners consultative meeting in April 2011, alongside the 23rd Session of UN-HABITAT's Governing Council. Various recommendations were made at this meeting which formed a follow-up group to meet in February 2012 during the ICPC colloquium to review and improve upon a draft working paper on the governance and administrative structure of the GNSC.

RESPONSIBILITIES

The objective of this consultancy is to carry out the following detailed activities in preparation for the launch event of the GNSC at the World Urban Forum in Naples, 1 – 7 September 2012:

(A) Conceptual Discussion Paper on the Process and Content of the GNSC 1.1. Consolidation of the inputs of the Partners Consultative Group Meeting in April 2011 in Nairobi and the September 2011 meeting in Bonn and including them in the paper. The consultant will refer to the first draft of the GNSC discussion paper presented at the April 2011 meeting, and annexed to the present document. In accordance with the latter, the consultant will: (a) review the development and implementation of technical assistance on safer cities worldwide, (b) highlight the potential role of cities administrations (local authorities) and citizens groups in enhancing safer cities for all based on practice, (c) review existing commitments, actions and experiences globally on urban crime prevention and the enhancement of urban safety, (d) systematically review other partner network governance on safety issues as well as extract lessons from UN-HABITAT's internal networks, (e) and in this context, assess the relevance of the GNSC including the why, what, who, and (e) derive policy issues from the above analysis that can be applied to the governance and process of the GNSC (f) and finally, develop the 'end in mind' for the GNSC and refined road map toward this end. February 2012. 1.2. Further review of key policy issues (covered by the paper) by UN-HABITAT team. March 2012. 1.3. In-house review and dissemination of the draft to relevant resource persons and institutions by UN-HABITAT team. March-April 2012. 1.4. Compilation of the inputs of partners and integrating these in the paper. End April 2012.

(B) Working paper on the Governance and Administrative structure of the GNSC

1.5. Production of the draft working paper, in English. The paper should follow the following structure: (a) introduction (b) Strategic Priorities for the period 2012-16, (c) Mission, Vision, Scope, Goals, Guiding Principles, and value statement (d) Structure and Functions, (e) Role of UN-HABITAT and, (e) work plan 2012-16. 31 January 2012 1.6. Dissemination of the revised paper to the follow-up group of experts in Cape Town in February 2012 and including their inputs and feedback (including proposed names). February 2012 1.7. Review by UN-HABITAT team. March/April 2012 1.8. Consultation with Partners Consultative Group Members and UN-HABITAT Committee of Permanent Representatives May 2012 1.9. Final review of the paper and final editing. Mid-May 2012 1.10. Publication in print and on web-site, with links to other organisations and publications by UN-HABITAT team. (End of June 2012) 1.11. Design of Meetings of the various GNSC organs during the launch event leading to the Sixth session of the World Urban Forum, 30 – 31 August 2012. (June – August 2012) 1.12. Facilitation and reporting of the Launching event meetings (October 2012)

All documents will be prepared in English, in hard copies as well as in electronic Word format. The contractor may be required to present both papers at high-level UN Forums, if necessary. Travel and DSA will then be organised separate to this contract, in accordance with the UN rules and regulations .

The consultant will work under the technical guidance and supervision of the Safer Cities Programme Task Manager for the GNSC. The consultant will also work in close collaboration with the Safer City focal points on city level, local partners and the Safer Cities team at headquarters. The consultant shall be expected to submit the following outputs:

(A) Conceptual discussion paper on GNSC (B) Working paper on the Governance and Administration Structure of GNSC

NB: Travels will be covered separately and require prior approval by UN-HABITAT Safer Cities Programme and expenses will be reimbursed according to UN-HABITAT rules and regulations .

COMPETENCIES

The Consultant should reflect the following characteristics: - A professionally independent and creative urban development expert, with proven track record in local violence and crime prevention , community or institutional development at city level. - A committed and stable team player, ready to learn as well as to provide guidance and training in his/her areas of competency, in a diverse and challenging environment. - A good communicator, able to become an advocate of the project with local partners. - Client oriented, with ability to identify clients' needs and propose appropriate solutions; establishes and maintains effective relationships with outside collaborators and other contacts. - A good organizer, with the ability to plan and implement projects' activities; identifies priority activities and assignments, adjusts priorities as required; foresees risks and allows for contingencies when planning; ability to work under pressure.

EDUCATION Advance University degree in criminal justice ; international relations; social sciences, or urban planning , or a first level university degree in same fields with relevant working experience.

WORK EXPERIENCE Minimum 10 years of relevant experience in urban safety, development/governance, and/or community development . Excellent knowledge of urban safety, participatory planning processes and working with partners is an advantage. Experience working with the UN system is considered as an additional advantage.

LANGUAGE SKILLS Fluent written and spoken English, French and Spanish required. OTHER SKILLS - Adept in using Microsoft Office tools and in the preparation of presentation materials. - Proven ability to facilitate discussions, analyse, synthesise, and to write reports.

REMUNERATION Payments will be based on deliverables over the consultancy period. There are set remuneration rates for consultancies. The rate is determined by functions performed and experience of the consultant. The fees will be paid as per agreement.

Applications should include:
* Cover memo (maximum 1 page)
* Summary CV (maximum 2 pages), indicating the following information: 1. Educational Background (incl. dates) 2. Professional Experience (assignments, tasks, achievements, duration by years/ months) 3. Other Experience and Expertise (e.g. Internships/ voluntary work, etc.) 4. Expertise and preferences regarding location of potential assignments 5. Expectations regarding remuneration

All applications should be submitted to: Mr. Juma Assiago Urban Governance Section UN-HABITAT P.O. Box 30030, 00100 Nairobi, Kenya Email: juma.assiago@unhabitat.org

Please be advised that since April 15th 2010, applicants for consultancies must be part of the UN-HABITAT e-Roster in order for their application to be considered. You can reach the e-Roster through the following link: http://e-roster.unhabitat.org

Deadline for applications: 14 December 2011

UN-HABITAT does not charge a fee at any stage of the recruitment process. If you have any questions concerning persons or companies claiming to be recruiting on behalf of these offices and requesting the payment of a fee, please contact: recruitment@unon.org

How to apply:

Applications should include:

* Cover memo (maximum 1 page)
* Summary CV (maximum 2 pages), indicating the following information: 1. Educational Background (incl. dates) 2. Professional Experience (assignments, tasks, achievements, duration by years/ months) 3. Other Experience and Expertise (e.g. Internships/ voluntary work, etc.) 4. Expertise and preferences regarding location of potential assignments 5. Expectations regarding remuneration

All applications should be submitted to: Mr. Juma Assiago Urban Governance Section UN-HABITAT P.O. Box 30030, 00100 Nairobi, Kenya Email: juma.assiago@unhabitat.org

Please be advised that since April 15th 2010, applicants for consultancies must be part of the UN-HABITAT e-Roster in order for their application to be considered. You can reach the e-Roster through the following link: http://e-roster.unhabitat.org

Deadline for applications: 14 December 2011

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OCHA Jobs Vacancies in Kenya

Job Title:Public Information Officer / Multimedia Producer, Nairobi, Kenya
Closing Date: Sunday, 11 December 2011

Job opening number: 11-PUB-OCHA GVAO-21478-R-NAIROBI

Org. Setting and Reporting

This position is with the Multimedia Unit of the Integrated Regional Information Networks (IRIN), the humanitarian news and analysis service of the UN Office for the Coordination of Humanitarian Affairs (OCHA). Located in Nairobi, Kenya, the position reports to the Editor-in-Chief, IRIN

Responsibilities

Within delegated authority, the Public Information Officer/Multimedia Producer will be responsible for the following duties: Ensures implementation of multimedia programmes to publicize priority humanitarian issues and/or major events, to include drafting information strategies, using film and other visual media, coordinating reporting efforts, monitoring and reporting on feedback, taking appropriate follow-up action, and analysing the impact of materials published. Monitors and analyses current events, public opinion and press, identifies issues and trends, and advises management on opportunities to provide multimedia coverage. Undertakes activities to promote multimedia coverage of priority humanitarian issues and/or major events, to include development of an editorial strategy and action plan for the Multimedia Unit, initiating pro-active outreach efforts, proposing, conceptualizing and arranging coverage and post-production, disseminating materials and consulting with humanitarian and media partners on approach/story angle and other information requests, undertaking appropriate follow-up action and analysing and reporting on the impact of coverage. Conceptualizes, produces and/or oversees production of film, photographic, graphical and other media materials for public dissemination through the web, email and other broadcast channels; proposing topics, undertaking research, determining appropriate medium and target audience, preparing production plans, writing scripts , obtaining clearances and finalizing treatments , editing footage , and coordinating approval of proofs, technical processing, and distribution. Prepares, on the basis of official UN documentation and other sources, initial concepts and scripts of films or other visual media materials for inclusion in UN websites, presentations, broadcast channels, online , reports and books. Initiates and sustains professional relationships with key constituencies. Acts as the multimedia focal point on specific issues, monitoring and reporting on developments, responding to inquiries, etc. Participates in selecting the multimedia information transmitted to key constituencies. Provides guidance to, and may supervise, more junior staff.

Competencies

PROFESSIONALISM:
-Knowledge of the full range of film, photographic and other audio-visual communication s approaches, tools, and methodologies essential to planning and executing effective reporting on humanitarian issues and developments, e.g. campaign management, media operations, marketing and promotion, audience outreach, message targeting; -Ability to rapidly analyse and integrate diverse information from varied sources; -Ability to identify public affairs issues, opportunities and risks in an international environment; -Ability to diplomatically handle sensitive situations with target subjects and audiences and cultivate productive relationships; -Knowledge of relevant industry-standard technical practices and techniques, internal policies and business activities/issues; -Ability to produce a variety of visual communication s products in a clear and compelling style; -Ability to deliver oral presentations to various audiences; -Shows pride in work and in achievements; -Demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; -Motivated by professional rather than personal concerns; -Shows persistence when faced with difficult problems or challenges; -Remains calm in stressful situations. -Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

COMMUNICATION: -Speaks and writes clearly and effectively -Listens to others, correctly interprets messages from others and responds appropriately -Asks questions to clarify, and exhibits interest in having two-way communication -Tailors language, tone, style and format to match the audience -Demonstrates openness in sharing information and keeping people informed.

PLANNING & ORGANIZING: -Develops clear goals that are consistent with agreed strategies -Identifies priority activities and assignments; adjusts priorities as required -Allocates appropriate amount of time and resources for completing work -Foresees risks and allows for contingencies when planning -Monitors and adjusts plans and actions as necessary -Uses time efficiently.

CREATIVITY: -Actively seeks to improve programmes or services -Offers new and different options to solve problems or meet client needs -Promotes and persuades others to consider new ideas -Takes calculated risks on new and unusual ideas; thinks "outside the box" -Takes an interest in new ideas and new ways of doing things -Is not bound by current thinking or traditional approaches.

Education

Advanced university degree (Master's degree or equivalent) in communication, journalism, international relations , political science or related field. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in public information, journalism, film-making, multimedia, humanitarian advocacy, communications or related area.

Languages

English and French are the working languages of the United Nations Secretariat. For this post, fluency in English (both oral and written) is required; knowledge of the other is desirable. Knowledge of another UN official language is an advantage

Assessment Method

A competency-based interview, and a test of conceptualisation, visualization and written language skills may be required.

Special Notice

Extension of the appointment is subject to extension of the mandate and/or the availability of the funds. - Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and regulations .

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION

View the vacancy online here: https://inspira.un.org/psc/UNCAREERS/EMPLOYEE/HRMS/c/UN_CUSTOMIZATIONS.U...
How to apply:

Applications should be submitted online through Inspira, the UN career portal:

https://careers.un.org/

Closing Date: Sunday, 11 December 2011

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Jobs at Freedom House in Kenya

Job Title: Project Director, East and Horn of Africa, Kenya
Closing Date: Saturday, 31 December 2011

Freedom House supports the spread of freedom and democracy throughout the world through research, effective advocacy, and programs directly supporting frontline activists. We are a leader in identifying threats to freedom through our highly regarded analytic reports, including Freedom in the World. With 13 field offices and two U.S. offices, we are supporting the right of every individual to be free.

Position Summary The Project Director will be responsible for leading all areas of program management including strategic design and implementation, financial management , staff supervision, office management, communications, monitoring, evaluation, and reporting. Furthermore, the Project Director will be responsible for donor relations , advocacy, and fundraising.

Minimum Qualifications

* Bachelor's degree in political science , international relations, or related field; Master's degree preferred
* 6 - 8 years experience with democracy and human rights programs
* Strong ability to communicate effectively in English, both orally and in writing
* Ability to communicate effectively in a second relevant language is strongly preferred
* Experience administering grants and willingness to work in difficult operating environments
* Substantial experience with project development and management
* Knowledge of major donor rules and regulations , and the ability to manage and prioritize multi-donor funding
* Experience with financial management including preparing and managing budgets, banking activities, contracts and negotiations
* Strong ability to effectively manage a diverse team of employees, including expatriate and local staff
* Experience developing project proposals for the U.S. Agency for International Development, Department of State, European human rights institutions and private donor organizations

Some Duties and Responsibilities

* Develop and implement programs to support civil society and human rights in challenging environments
* Provide general oversight of the programs
* Assess opportunities for human rights and civil society programs in East and Horn of Africa Region, and develop project proposals
* Represent Freedom House before funding organizations as well as identify new funding sources for the program
* Assume ultimate responsibility of the daily operations of the Nairobi office, which includes but is not limited to: financial management , management of sub-grants, general office administration , monitoring of reports and program evaluation of all programs for which the office is responsible
* Network and liaise with members of governments, civil society organizations, international and regional bodies, and private funders
* Travel as needed to regional project sites within in the region for project management and monitoring purposes
* Other related duties as assigned.

How to apply:

Qualified and Interested applicants We invite qualified candidates to send a resume, and cover letter with salary history (only candidates who send salary requirements will be considered for the position) as well as desired salary to: recruiting@freedomhouse.org or fax at (202) 822-3893, Attention: HR Dept., referencing Project Director East & Horn (2011-067). Only candidates who have been selected for an interview will be contacted.

Closing Date: Saturday, 31 December 2011

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Jobs at FilmAid International in Kenya

Job Title: Program Assistant, Kakuma refugee camp, Kenya
Closing Date: Tuesday, 06 December 2011
Kakuma


Project Background/Description: Since 1999, FilmAid has used the unique power of film to reach large numbers of vulnerable communities with critical information in a compelling visual format, overcoming language and literacy barriers. FilmAid uses films that are both educational and entertaining to draw audiences' attention to subjects of vital concern to their health and well-being.

FilmAid International has operational presence in Kakuma refugee camp and is one of UNHCR's Implementing partners. Currently FilmAid is implementing a variety of projects with funding support from UNHCR and the US government through Bureau of Population and Migration (BPRM). These projects generally correspond to FilmAid's core response areas of Health, Protection and Community services and involve production and dissemination of various videos.

FilmAid is looking to recruit a Program Assistant with the general objective to provide program implementation support to FilmAid's field programs in Kakuma. The Program Assistant reports to the Program Manager and will fulfill the following functions

Key responsibilities: o Form messaging committees in Kakuma refugee camps comprising relevant stakeholders – UNHCR, implementing partners, GoK and refugee community representatives o Meet regularly with FilmAid messaging committee in Kakuma refugee camp, which will comprise of members from the refugee community, UNHCR and partner agencies staff and involve them in all phases of the project. The program assistant will work closely with a script writer/drama director and other relevant program staff in discussing with the messaging committee various issues of concern and also identify approaches to addressing these problems within the communities. o Conduct Focus Group Discussions (FGD) with various members of the community – religious leaders, community leaders, youth (both in and out of school), women, girls, and parents on the topical issues o Adapting information gathered from meetings with the messaging committee, focus group discussions and other reviewed data into film treatments and structures in consultation with the relevant Kakuma program staff. o Together with relevant Kakuma program staff, and drama director, select actors, interviewees, and locations, and organize for the recording of soundtracks for the films. The program assistant is expected to work in a participatory manner to ensure timely and efficient execution of the project. o Coordinate the scripting of the short films by liaising with the script writer, the community, the Program Manager, the Program Coordinator and other relevant staff and ensuring a participatory approach in the development of the films.
o Together with the Program Manager, ensure that final video products are to the satisfactory standards and are approved by project staff and both the messaging and advisory committees
o Develop a facilitation guide for the films to be produced, and conduct facilitation skills training for the incentive staff on using the guide developed. o Design information and dissemination plans for the films developed to ensure coverage of all areas and variety of target groups o Work closely with the Program Manager in providing regular updates of the production and dissemination through quantitative and qualitative reports. o Work with the field staff in keeping accurate statistics of daytime and evening screening attendances o Monitor and collect feedback on production and dissemination activities. o Act as the liaison between FilmAid, the refugee community and other agencies in Kakuma on issues pertaining to information dissemination activities in Kakuma. o Compile monthly update reports, donor / grant reports and other reports as maybe required from time to time o Support monitoring and evaluation activities for programs. o Participate in the recruitment and induction of program and other support staff. o Oversee and authorize all Kakuma petty cash payments following FilmAid finance procedures o Be familiar with both FilmAid and the Kenya Codes of conduct. o Perform other duties as may be required Requirements:

* Must be a Kenyan national.
* Bachelors in relevant discipline (Film Production, Mass Communication/Media, Community Media, Media Production Management an added advantage) with a minimum of 3 years of media-based program experience. OR Diploma in relevant discipline (Film Production, Mass Media, Community Media, Media Production Management an added advantage) with a minimum 5 years of media-based program experience.
* At least 3 years demonstrable experience in managing education programs, including experience in proposal writing and donor reporting.
* Strong Monitoring and Evaluation skills required, in particular for the development and analysis of baseline information and monitoring tools.
* Experience in conducting rapid and other assessments.
* Experience in budget management and knowledge of financial procedures required.
* Ability to multi-task and effectively handle stressful situations.
* Proficiency in Microsoft office applications.
* Ready to work with minimal supervision with ability to work both independently and as part of a team
* Ready to work for long hours in a hardship area
* Team player, excellent interpersonal, organizational and communication skills
* Commitment to humanitarian principles and action

How to apply:

Please email applications with only cover letter, CV and 3 references by 6th December 2011 to: jobskenya@filmaid.org.

Note that applicants who send letters of references, testimonials or any other documents apart from those requested will be automatically disqualified.

Only short-listed candidates will be notified

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Jobs at One Acre Fund in Kenya

Job Title: Business Development Manager (Bilateral Donor Agencies), Nairobi, Kenya
Closing Date: Saturday, 31 December 2011

Organization Description One Acre Fund is a start-up initiative in Kenya, Rwanda and Burundi which works with persistently hungry farm families. Instead of giving handouts to families, One Acre invests in farm families to generate a permanent gain in farm income. Our "investment bundle" includes education, financing, inputs, and export market access. Our program is designed to be usable by the extreme poor, and generates a lasting, 100%+ gain in farm income.

We have been operating since January 2006, and we currently serve 70,000 farm families (250,000+ children). Our target is to change the lives of 100,000 families (400,000 children) within 12 more months, scaling at a 50-100% annual growth rate thereafter. One Acre Fund is one of the most externally-validated social start-ups of 2006, winning grants from the highly competitive Echoing Green, Draper Richards and Skoll Foundations, and first place wins at the Stanford and Yale social venture competitions. Website: www.oneacrefund.org

Job Description We are seeking exceptional professionals with 3 � 10+ years work experience, a demonstrated long-term career interest in international development, and a track record of securing grants, cooperative agreements and contracts with large, institutional funders. As a young organization, we are ready to hand over large responsibility for specific, well-defined work modules, with similar structure to an operations consulting role.

Development Manager 1AF is looking for an exceptional individual to serve as Business Development Manager. This position will help design and carry out a strategy to engage bilateral and multilateral organizations in country mission offices to support 1AF's work. The Development Manager will serve as a spokesperson for the organization in African capitals while simultaneously shepherding complex, large-scale funding proposals from identification to development to fruition. Through strategic communications and expert relationship management, the Development Manager will secure major, multi-year commitments from multilaterals, bilaterals, and governments. This is an excellent position for a highly skilled and experienced professional looking for a meaningful development opportunity.

Primary Duties and Responsibilities The Development Manager will perform the following and other duties as assigned:

* Help design and implement the organization's public sector fundraising strategy.
* Pursue partnerships with multilateral and bilateral agencies.
* Develop successful multi-million dollar funding proposals to support the organization, shepherding proposals through all required stages and decision-making processes.
* Manage the required reporting and continued development of successful proposals.
* Provide expertise and guidance to One Acre Fund staff on the technical requirements and processes of these proposals.
* Serve as an articulate and enthusiastic spokesperson for the organization, demonstrating an understanding of the organization's approach and the context in which it operates.
* Establish and maintain relationships with key stakeholders and partners.
* Collaborate with the senior management team.

Professional Qualifications The successful candidate will have the following minimum qualifications:
* Demonstrated success in identifying, managing, and closing complex, multi-year, technical proposals for bilateral and multilateral agencies
* Past experience as part of a large-scale fundraising effort, preferably in the international development arena
* Past experience managing relationships with high-level government and agency representatives
* Past experience conveying a complex mission and program to diverse groups including Board members, bilateral and multilateral agencies, potential funders, and partner agencies
* Excellent communications and presentation skills, and experience developing funding proposals
* Experience with long-term funding cycles, strategic planning, goal setting, and performance management
* Ability to travel extensively, up to 30% within Africa and other international destinations

Personal Attributes The following personal attributes are desired:
* A deep commitment to serving the poor
* A passion for One Acre Fund's program
* Expert relationship management skills and the ability to close deals
* Proven ability to write and speak articulately, persuasively, and effectively
* Exceptional interpersonal skills, including a willingness to listen to internal and external constituents and learn from their best ideas
* Comfort with working with individuals from diverse backgrounds and locations
* High energy level, and a personable, flexible, tenacious, diplomatic, and respectful demeanor
* Proven ability to serve as a team player and leader able to motivate and inspire staff and colleagues
* Entrepreneurial spirit
* A sense of humor

Preferred Start Date: Flexible Compensation: Commensurate with experience. Benefits: Health cover, immunizations, flight, room and board for candidates stationed outside their home country. Career development: Quarterly management consulting-style career reviews, and significant investment in career development. Your manager will invest significant time in your career development


How to apply:

To Apply Email cover letter and resume to jobs@oneacrefund.org (Subject line: Business Development Manager Search + name of the site that referred you)


Closing Date: Saturday, 31 December 2011

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Jobs at Health Poverty Action in Kenya

Job Title: Call for Consultancy to Conduct a Baseline Survey for the REACH Project, Mandera, Kenya
Closing Date: Friday, 09 December 2011
Mandera


Reference Number: CFC/MAN/11/2011

Health Poverty Action works with some of the poorest and most marginalised communities in Africa, Asia and Latin America, often in very difficult environments. We work to enable these communities to achieve improvements to their health, promoting this as one of their fundamental human rights . In May 2011 HPA received an award of a grant contract with the European Union to implement a cross-border MCH project covering Mandera County in Kenya and Dolo Ado District in Ethiopia. The project will be implemented in close partnership with local NGO partners and the Ministry of Health on both sides of the border. The overall objective of the project is: "Improved health outcomes for pastoralist mothers and children in Ethiopia and Kenya towards the achievement of MCH related Millennium Development Goals (MDGs)" The baseline survey, which will specifically cover the Kenyan side of the border i.e., Mandera County, will have the following components, 1) Knowledge, Attitudes, Practice and Behaviour (KAPB) of individuals, households and communities in the areas of maternal and child health (MCH) including immunization, maternal health emergencies, Harmful Traditional Practices (HTPs), HIV/AIDS and other STIs, and 2) Facility Assessment Survey (FAS) of target health facilities, located in Mandera East, Mandera North, Lafey and Banisa.


How to apply:

Qualified consultants/firms are invited to download the detailed ToR from www.healthunlimited.or.ke for the task and submit technical and financial proposals to consultants@healthunlimited.or.ke . Please indicate the reference number of the Call for Consultancy CFC/MAN/11/2011 in the e-mail subject line

The deadline for submission of technical and financial proposals is on 9th December 2011, 1700 Hrs (EAT)

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Ericsson Jobs Vacancies in Kenya

Job Title:Operations Manager – IN at Ericsson in Nairobi – Kenya Jobs, Careers and Vacancies

We are a leader in the international telecommunications industry and are looking to recruit dynamic, first class professionals. We offer an excellent working environment, good training prospects and an attractive compensation structure .

OPERATIONS MANAGER – IN

Education and Experience

* Degree within Telecommunication Engineering/Computer Science/Computer Engineering, MCA or similar
* 6-10 years of experience in IN network management in a mobile network environment, particularly on Ericsson system
* MBA will tie an added advantage Competence
* Result Oriented
* Team Management
* Leadership Qualities
* Flexible and responsive to changing work patterns and demands
* A thorough and methodical approach to work
* Developed skills in Interpersonal communication
* Developed skills in knowledge sharing by actively contributing
* Knowledge, experiences and skills to create a learning culture


How to Apply:
Interested candidates for this role should apply online at www.ericsson.com/careers and search jobs by country “Kenya” to be considered for these exciting roles.


Deadline: 13th December 2011

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Jobs at Pathcare Kenya Ltd

Job Title:Laboratory Technician


Pathcare Kenya Ltd is looking for two qualified individuals to fill the following positions:

A Laboratory Technician with a Higher diploma in Histology/Cytology and registered with the Board – based in Nairobi

A Lab Tech on locum for 1 month with a Higher diploma in Histology/Cytology and registered with the Board – based in Nairobi.

Please do not apply if you do not satisfy these conditions and applications to be received by close of business 3rd December 2011

Applications to be sent to madhu@pathcarekenya.com addressed to:

HR Manager
Pathcare Kenya Ltd
P. O. Box 1256 – 00606
Nairobi

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World Food Programme (WFP) Jobs in Kenya

Job Title : National Human Resources Officer

Vacancy Announcement No: ODN/001/2011

(VA issued 30 November 2011, closing date 13 December 2011)

Post Title : National Human Resources Officer

Grade : Service Contract SC9 (NOB equivalent)

Duty Station : Regional Bureau for East & Central Africa, based in Nairobi

Salary : As per UN Salary Scale

This vacancy announcement is open to both male and female candidates. Qualified female candidates are particularly encouraged to apply.

The United Nations World Food Programme (WFP) is looking for a suitably qualified candidate to fill the post of National Human Resources Officer in support of the Regional Bureau for East & Central Africa, based in Nairobi, Kenya.

Duties and Responsibilities: Under the direct supervision of the Regional HR Officer, the National Human Resources Officer will be responsible for the following duties:

* Interpret and apply human resources policies, rules and regulations as well as standards and techniques;
* Identify needs for new or modified human resources policies, practices and reviews, and recommend amendments or actions accordingly as required;
* Analyze, evaluate and take action on requests from managers and staff, providing guidance and advice as required, while taking into account WFP requirements, policies and practices;
* Recruit and/or support recruitment of national/local staff in the National Officer and General Services categories; Review and recommend level of remuneration for consultants;
* Determine, administer and provide advice on salary and related benefits, travel, social security entitlements, other allowances and incentives on the basis of contractual status and in line with HR rules and regulations;
* Monitor the appropriate use of various types of employee contracts;
* Monitor the work of Human Resources Assistants in carrying out all human resources administrative transactions including preparation of personnel actions, maintenance of staffing tables, and processing of contracts;
* Prepare classification analysis of jobs in Professional and General Service and related categories.
* Assess training needs of WFP staff and government counterparts and organise appropriate training, in collaboration with other offices; Develop training programmes and contribute to the design or design corporate learning management system;
* Provide advice to staff and managers with respect to performance management issues;
* Prepare corporate statistics and specific staffing analysis and trends;
* Support human resources staff in Country Offices;
* Perform other related duties as required.

Critical Success Factors: Ability to analyze data, draw conclusions and recommend a course of action. Ability to develop greater expertise through exposure to a range of human resources activities. Ability to establish and maintain effective relationships with clients and provide client oriented service by gaining their trust and respect. Ability to identify client’s needs and match them to appropriate solutions.

Education: University degree in one or more of the following disciplines: Human Resource Management, public or business administration, industrial psychology or other related fields. Advanced university degree related to the job is desirable.

Experience: At least three years of postgraduate professional experience in HR administration or management field.

Knowledge: Training and experience utilizing computers, including spreadsheets and other standard software packages and systems, in particular those used by WFP. General knowledge of UN system policies, rules, regulations and procedures governing human resources administration.

Language: Fluency in both oral and written communication in English.

Desirable skills: Good knowledge of UN and WFP personnel policies, rules and procedures. Working knowledge (proficiency/level C) of a second official UN language is desirable. Work experience in large UN/international organizations is an advantage.

Closing Date: 13 December 2011.

How to Apply:

Applications must be received by the deadline. Only short-listed candidates will be contacted.

Interested Kenyan nationals meeting the above qualifications are requested to submit their applications by e-mail, together with detailed curriculum vitae, copies of education certificates, names and telephone numbers or email addresses of three work referees. Please send your application to: wfp.odnhr@wfp.org

Please quote the Vacancy Announcement No. and the title of the position in the subject line.

Candidates should also complete and submit a Personal History form (P.11) available on the following link www.unon.org/docs/P11.doc.



Closing Date: 13 December 2011.

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Jobs at World Food Programme (WFP) in Kenya

Job Title: Senior Logistics Assistant

Vacancy Announcement No: ODN/007/2011


Closing date: 13 December 2011

Post Title: Senior Logistics Assistant

Grade: Service Contract SC 7 (G7 equivalent)

Duty Station: Regional Bureau for East & Central Africa, based in Nairobi

Salary: As per UN Salary Scale

This vacancy announcement is open to both male and female candidates.

Qualified female candidates are particularly encouraged to apply.

The United Nations World Food Programme (WFP) is looking for a suitably qualifi ed candidate to fi ll the post of Senior
Logistics Assistant in support of the Regional Bureau for East & Central Africa, based in Nairobi, Kenya.

Duties and Responsibilities: Under the direct supervision of the Regional Chief Logistics Officer, the Senior
Logistics Assistant will be responsible for the following duties: (These duties are generic and thus are not all-inclusive nor
are all duties carried out by all Senior Logistics Assistants)

* Assist the Regional Logistics Offi cer on providing oversight on all operational transport matters arising in the region and assist in the implementation of corporate standards, with special emphasis on quality control, i.e. loss prevention and cost control;
* Assist in the training of staff, particularly ensuring that support staff are adequately trained, cross trained and identify any additional training needs to achieve high working standards;
* Follow up on projections of needs and call forward requirements. Liaise closely with Resource & Pipeline Focal points on food movements;
* Collect regional and statistical information related to needs in various locations;
* Assist CO with reporting on contracting as required by CCTI;
* Maintain cost data on various means of transport in the Region;
* Assist CO in Bureau with commodity accounting and reporting on food and non-food items and ensure that internal control systems are functioning and that all relevant records are maintained;
* Assist in contingency planning and logistics preparedness reviews;
* Supervise other general service staff as required;
* Perform other related duties as required.

Results Expected: Well managed and supervised support staff in a country offi ce; timely administrative support in
general & specialized areas.

Critical Success Factors: Sound judgment; ability to extract, interpret, analyze and format data and to resolve
operational problems. Ability to work with minimum of supervision; to supervise and train support staff; and to work
effectively with people of different national and cultural backgrounds. Ability to work with accuracy under time constraints and pressure; to deal patiently and tactfully with staff members and others and to have a high sense of confi dentiality, initiative and good judgment. Good administrative and supervisory skills; ability to plan and organize work and to train and motivate support and administrative staff in a country office.

Education: Diploma in Business Administration/Management, Engineering, computer science, Transport, or related
fi eld, preferably supplemented by technical or university courses in a fi eld related to WFP logistics/transport activities.

Experience: At least six years of practical commercial/professional experience in one or more of the transportation
and ancillary sectors: port operations, shipping, clearing and forwarding, air operations, large scale road/rail transport and distribution management. At least one year at G6 level or equivalent.

Knowledge: Experience utilizing computers, including word processing, spreadsheet and other software packages.
Knowledge of WFP administrative regulations and rules, and WFP policies and procedures in the area of work.

Language: Fluency in both oral and written communication in English and Kiswahili.

Desirable skills: Working knowledge (level C) of two of the UN offi cial languages; training and/or experience using
MS Word, MS Excel, MS PowerPoint and other WFP software.

Closing Date: 13 December 2011.

Applications must be received by the deadline and only short-listed candidates shall be contacted.


How to ApplY:
Interested individuals meeting the above qualifi cations are requested to submit their applications by e-mail, together with detailed curriculum vitae, copies of education certifi cates, names and telephone numbers or email addresses of three work referees.

Please send your application to: wfp.odnhr@wfp.org

Please quote the Vacancy Announcement No. and the title of the position in the subject line.

Candidates should also complete and submit a Personal History form (P.11) available on the following link – www.unon.org/docs/P11.doc.

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Jobs at Center for Victims of Torture in Kenya

Job title: Operations Manager
The Center for Victims of Torture is seeking an Operations Manager for a psychosocial mental health project in Dadaab, Kenya.

The Operations Manager has responsibility for overall management of security operations, logistical coordination, administration and finances, communication and general project management in order to ensure the program is implemented in a manner consistent with CVT’s strategies, policies and procedures.

Due to instability in the region, responsibility for security and safety of our staff and clients is a primary focus of the position. In the Country Director’s absence, the Operations Manager will serve as the primary representative for the organization to other NGOs, host community and refugee leaders, donors, Kenyan government and other organizations.

The Operations Manager reports to the Country Director, who divides his time between Nairobi and Dadaab. The position has a one-year, renewable agreement and is based in Dadaab. This is an unaccompanied post that will begin immediately.

Organization:

The Center for Victims of Torture provides care and rehabilitative services to torture survivors in Minnesota, Africa and the Middle East. We also build the capacity of 50 colleague organizations in the U.S. and abroad. CVT creates funding to support care for survivors worldwide, and we work for an end to torture. More information is available at www.cvt.org.

Responsibilities:

Logistical Coordination: Provide overall coordination of logistics operations, including security, vehicles, security, material resources, and infrastructure support for all sites within the country. Coordinate comprehensive security management systems and procedures at Dadaab. Ensure resources are effectively allocated to meet project needs. Manage systems for supplies procurement, capital purchasing and maintenance of buildings and equipment.

Administration/Finances: Assist in development of operational plans and budgets. Monitor finances to ensure resources are properly managed. Maintain records of all assets and financial transactions. Coordinate data collection processes to track program activities and outcomes. Position may involve direct supervision of administrative, operations and finance staff.

Communications: Represent the organization with NGOs, donors and host government. Ensure effective communication with staff members across all operation sites. Prepare regular reports for country records, funders and headquarters that accurately document project activities.

Project Coordination: Provide coordination for specific projects or leadership activities under the direction of the Country Director. Serve as Acting Country Director in his/her absence.

Qualifications:

* BA degree required in International Development or related field. Minimum 5 years experience at a coordination or management level in an international non-governmental organization.
* Demonstrated ability to develop and maintain security protocols in an unstable and changing environment.
* Demonstrated experience managing logistics, communication, financial and reporting systems.
* Excellent oral and written communications skills. Strong computer skills. Experience with statistical software desirable.
* Experience developing and managing a team of staff members.
* Familiarity with requirements of private, US government, UN and multi-lateral funders.
* Excellent cross-cultural, organizational and administrative skills.
* Ability to work in an isolated, rapidly evolving humanitarian emergency setting, lacking in amenities.
* Experience living and working in East Africa desired.
* Experience working in a refugee camp setting highly desirable.
* Knowledge of psychology and psychosocial concepts.
* Fluency in English. Skills in Somali and / or Swahili highly desirable.


How to apply:

Apply online by December 19, 2011 at:

http://cvt.simplicant.com/job/detail/7290-operations-manager-dadaab-kenya

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Interact Worldwide Jobs in Kenya

Job Title: Country Programme Advisor

Interact Worldwide is a UK-based INGO working to reduce poverty through advancing sexual and reproductive health and rights and addressing HIV/AIDS in resource poor settings. From October 2009 Interact Worldwide became an autonomous member of the Plan UK family of charities.


Interact have for several years been at the cutting edge of Sexual and Reproductive Health and Rights (SRHR) and HIV/AIDS programming and advocacy, strongly promoting a rights based approach and integrated provision of SRH and HIV services. The partnership will allow Interact to implement more programmes in more countries and so help more young people and adults to lead healthier lives.

The partnership encompasses all aspects of both charities’ work, including programmes, advocacy, fundraising, operations and governance.

We are looking for a well qualified development specialist to join our international programmes team on a one year fixed-term consultancy contract.

Country Programme Advisor, based in Nairobi, Kenya 1 year fixed-term consultancy contract from January 2012 based on a minimum of three days per month

We are recruiting for an experienced technical support professional to provide an integrated package of project cycle management support, represent Interact Worldwide in Kenya, contribute to business development, and provide technical assistance for training and capacity building, in the first instance principally to RODI (Resource Orientated Development Initative).

This post requires high competency in HIV/AIDS, SRHR, M&E and organisation development. This will be a 1 year contract with an option to extend. We cannot cover relocation expenses.



To apply please send a CV with a covering note detailing your suitability for the position to programmes@interactworldwide.org




How to apply:

To apply please send a CV with a covering note detailing your suitability for the position to programmes@interactworldwide.org



Closing date: 15th December 2011

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British High Commission Jobs in kenya

Job Title: Visa Operations Manager
Location: Nairobi, Kenya
Employment Type: Full-Time
Summary: A vacancy has arisen at the British High Commission for a highly motivated and experienced manager to work within a high performing team in the Visa Section.

The job is graded at LEII for which the current salary scale starts at Ksh.148,000/- per month before deduction of tax.

Where the jobholder is not liable to Kenyan tax the scale will be abated under HM Treasury rules and starts at Ksh. 109,728/- per month to take account of the tax they would have paid.
Description: Duties and responsibilities:

Our Visa Section team is committed to providing a first class service, and is expected to be flexible, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control.

We are at the forefront of innovation, always prepared to react positively to change and try new ways of working.

The team in Nairobi is now the main processing hub for applications from East and Central Africa and responsible for processing applications from Kenya, Tanzania, Uganda, Rwanda, Democratic Republic of Congo and Seychelles.

The main duties include:-

Managing Processes:

S/he will be responsible for ensuring that all applications received (up to around 350 per day) are correctly processed in accordance with our prescribed guidance.

S/he will monitor, evaluate and manage the effectiveness of our operation to ensure that we meet our commitment to customers.

S/he will also liaise closely with our Commercial Partner VFS Global Ltd to ensure that applications coming from our extensive regional network are managed effectively.

S/he will complete and circulate a daily operational updates to keep senior managers informed of any backlogs or delays.

S/he will use their initiative to follow-up and ensure problems are resolved.

Managing People:

Staff management of 4 x LE 3 Officers and 6 x LE 4 Officers.

S/he will use previous success with managing individuals and teams, to ensure staff are supported and motivated to achieve good results.

S/he will also use our performance management system to recognise and reward staff, as well as to improve performance where appropriate.
Requirements: Required Skills:-

* Excellent spoken and written English communication skills.
* Excellent management and preferably service delivery skills, a minimum of 3 years experience of the former is essential.
* Computer literacy with accurate typing skills of at least 25 words per minute (notably MS Word, Excel and straightforward databases)
* The ability to remain customer focused, polite and courteous under pressure.
* The ability to work quickly and reliably with little supervision to meet challenging targets.
* Excellent team skills - this is an all for one, and one for all environments.
* Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is committed to improving standards and procedures
* A professional attitude to effectively represent the Visa Section, the British High Commission, and the UK Government as a whole.

The successful candidate will be expected to ensure our staff are well managed and our operational processes work smoothly to ensure customer service targets are met consistently

Application:

The British High Commission is an equal opportunities employer. Recruitment and staff management is conducted without regard to gender, race, ethnicity, religion, disability or HIV status provided candidates are able to meet the requirements of the position advertised.

The British High Commission does not appoint any agents to process job applications or arrange interviews and expects no fees to be paid to anyone.

Applicants must have the right to live and work in Kenya

The job requires candidates to have security clearance before the start date.

Applications – (CV plus covering letter) - clearly marked – “LE II Operations Manager" Vacancy should be forwarded to the following address:


Only short-listed applicants will be contacted for interview.


Closing Date: 09 December 2011


Human Resources Manager
British High Commission
Upper Hill Road
PO Box 30465 – 00100
Nairobi.

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Jobs at Orange Telkom in Kenya

Job Title: BSS FOM Team Leader – IT & N department
Location: Nairobi, Kenya
Employment Type: Full-Time
Summary: Job Title : Base Station Sub-System Field of Maintenance (BSS FOM) Team Leader – IT & N department
Location : Telkom Kenya, Nairobi
Department : IT and Networks
Subdepartment: Operations & Maintenance
Reports to : Piloting Performance Manager.
Description:

Role description

•Assure that the techno field operations are well managed.
•Implement all work order related to the techno in the field and follow network QoS.
•As team leader in CDMA, GSM and UMTS as level 2 intervention for all issues in these techno in the field.
•Tests, accept and integrates new circuits and applies operational knowledge and theory applicable activities, supporting the FSC/Capital projects.

Key Responsibilities

•Manage the team in the field
•Responsible of the hardware status of the equipments in the techno
•Responsible for the implementation of all WO related to the BTS field operations
•Writes daily and weekly reports pertaining to maintenance activities.
•Work with Supervision on all alarms seen on BSS and actions arising from the field
•Performs the repair and return process and is responsible for maintaining adequate spares
•Meet Standard and non-standard requests to support network performance and reliability initiatives.
•Maintain a high level of availability of the HW and management of all accesses and parameters modifications.
Requirements:

Education Background & Experience:

•Bachelors Degree in Telecommunication + 2 years experience in CDMA or GSM
•Technical Diploma in Telecommunication and 5 years experience in CDMA or GSM
•Experience in quality management is needed
•Excellent skills in Network Management

Professional Knowledge:

•MS Office
•Planning and modeling tools
•Project management

Professional Skills:

•Result oriented with good skills in leading and motivating people and conscious of responsibility.
•A thorough and methodical approach to work.
•Flexible and responsive to changing work patterns and demands
•Problem solving Skills
•Ability to work with minimum or no supervision.
•Highly developed skills in interpersonal communication
•Fault management operations in Telecom.

Work Conditions

•Field work (out of office for business purpose) : YES (30% - 50%)
•Professional Tools used: Laptop, Handset, Toolkits and Test Gears
•Professional Risk (e.g work at heights): YES
•Shifts work: NO
•Night Shifts: NO
•Work during week-end: YES
•Work 'On-Call': YES

Application to:

Visit our career pages.

•Applicants must upload a PDF or Ms Word copy of his / her CV to be considered.
•If you do not hear from Human Resources by 16th December, 2011, kindly consider your application unsuccessful.


How to Apply:

Web Address : http://www.orange-tkl.co.ke


Closing Date: 09 December 2011

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Jobs at Botanical Extracts EPZ Ltd in Kenya

Job Title: Phytochemist
Location: Nairobi, Kenya
Employment Type: Full-Time
Summary:

Company Profile.

Botanical Extracts EPZ Limited (BEEPZ) is a private company primarily involved in the production of pharmaceutical grade artemisinin, an A.P.I. Artemisinin is a botanical extract from the Artemisia annua plant and an essential ingredient in effective malaria cures.
The company’s factory is based at the Export Processing Zone (EPZ) in Athi River, Kenya. The 24/7 process involves milling, solvent extraction, chromatography, purification by re-crystallisation, and more. For more information about the Company, visit our website. Contact: Botanical Extracts EPZ Limited
Description:

Job description

•Development of new extraction, reaction and purification processes for botanical extracts.
•Interact with internal and external sources to identify potential processes for the improvement of existing products and also for new products.
•Interact with internal and external sources to test new processes in the laboratory and pilot plant.
•Assist in the introduction of new processes in the factory.
•Assist in the implementation of new plant product analysis protocols.
Requirements:

Requirements

•BSc. Chemistry or MSc. Chemistry with emphasis in Phytochemistry, or a closely related field e.g. chemistry of natural products, pharmacognosy.

Other requirements

•Provide specific examples of your work hitherto that match the job description above.
•At least three professional referees that can attest to your ability to perform the functions of this position and/or your professional qualifications.

Work Experience

•Preferably at least 2 years hands-on experience of research in Phytochemistry, specifically aimed at the commercial use of phytochemicals. Experience in industrial applications would be an added advantage.
•Extensive knowledge regarding isolation, identification and quantification of plant products.
•Hands-on experience in the operation of HPLC, HPTLC, GS, MS, etc.
•Ability to apply existing, and develop new, techniques for the analysis of natural products.

Education requirements

•BSc. Chemistry or MSc. Chemistry with emphasis in Phytochemistry, or a closely related field e.g. chemistry of natural products, pharmacognosy.

Other requirements

•Provide specific examples of your work hitherto that match the job description above.
•At least three professional referees that can attest to your ability to perform the functions of this position and/or your professional qualifications.


Closing Date: 05 January 2012

Botanical Extracts EPZ Ltd

Send Application to:

Botanical Extracts EPZ Ltd., Box 401-00204, Athi River.

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Bridge International Academies Jobs in Kenya-Call Centre Manager

Job Title; Call Centre Manager ( Operations Department)

Sales & Marketing Location: Nairobi, Kenya
Employment Type: Full-Time
Summary:

About Bridge International Academies

Bridge International Academies is a for-profit startup company revolutionizing education across Africa with a unique business model. The company runs a large-scale network of low-cost primary schools in Kenya that significantly outperforms other primary schools in the same areas because of our “school in a box” systems. Our schools profitably deliver this high-quality education for less than $4 per child per month, which enable the schools to cover all their costs and create a profitable central organization at scale. We have launched 37 schools in Kenya, we will double in size in the next 6 months, and plan to rapidly scale the company to serve more than 1 million students across the continent.

About this position

The Call Centre Manager has a leadership role in the day to day managing and directing operations of the call centre and assigned duties, in order to build strong relationships.
Description:

The role holder will be tasked with developing and executing strategies in the following areas:-

•Process / Systems selection and enhancement, communication, monitoring trends based on calls, issues, queries, and through these tools make recommendations on how to improve the quality of service as well as increase staff satisfaction and leading call centre performance
•Primary business contact for the BIA , provide strong team representation to ensure that issues are dealt with in an efficient manner to build and sustain good relations
•Consistently provide excellent leadership to the Call Centre team and is responsible for driving performance having a hands on approach on staff management a and ensure staff output is in line with set targets and KPIs.
•Reviewing all deliverables to ensure performance targets, quality standards and BIA expectations are attained and surpassed.
•Reports to the senior management, providing regular input on all Call Centre activities, including status and reports on a daily, weekly and monthly basis.
•Coordinate daily operations of a team of the Agents, Quality Analysts and Team Leaders; to ensure quality service delivery as per the set key performance indicators, evaluate their performance & overall progress.
•Formulate, organize & regulate staffing for new and existing staff required to meet job demands into shift patterns across 24 hours, 7 days a week and supervise shifts
•Setting customer service, sales & quality performance targets and formulating plans to ensure that they are attained efficiently.
•Handling the most complex external & staff queries & concerns.
•Coaching, motivating and training mid-level management staff
•Forecasting and analyzing data against budget figures on a weekly and monthly basis.
•Drive the team’s production & quality output by the hour, provide floor presence and attend to all cross functional related issues.
•Maintain high level customer service and client interactions.
•Implement processes & procedures; ensure compilation of daily, weekly & monthly reports.
•Analyze performance statistics and make decisions/recommendations for improved performance & maintain daily c communication.
•Conduct periodic performance reviews for Team Leader and Analysts, develop, implement and review performance and quality standards.
Requirements:

About You

•Setting customer service, sales & quality performance targets and formulating plans to ensure that they are attained efficiently.
•Handling the most complex external & staff queries & concerns.
•Coaching, motivating and training mid-level management staff
•Forecasting and analyzing data against budget figures on a weekly and monthly basis.
•Drive the team’s production & quality output by the hour, provide floor presence and attend to all cross functional related issues.
•Possession of a Bachelor’s in Business Administration / Marketing/Communications
•Call Centre management experience minimum 3 years,
•Excellent verbal and written communication skills, strong facilitation, conflict resolution, client and people management skills.
•Dependable, reliable, responsible, able fulfill obligations and meet strict deadlines.
•Adaptable, flexible open to change (positive or negative) and to reasonable diversity in the workplace.
•Stress tolerant, dealing calmly and effectively with high stress situations.
•Integral, honest, initiative, able to take on responsibilities and challenges.
•Abel to take charge, and offer opinions and direction.
•Analytical& cognitive thinking, use of deductive reasoning to address work-related issues and problems.
•Active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
•Critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•Complex problem solving skills, identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
•Quick judgment and decision making, consider the relative results of potential actions to choose the most appropriate one.
•Monitor & assess performance of one self, other individuals and make improvements or take corrective action.
•Knowledgeable in field of expertise, call centre technology, training & performance management methodologies.
•Enterprising individual, able to start up and execute projects successfully.




Closing Date: 28 December 2011

How to Apply

Bridge International Academies
http://www.bridgeinternationalacademies.com

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