Job Title:Support Administrator
The Independent Electoral and Boundaries Commission (IEBC) is established under article 88 of the Constitution of Kenya with the mandate of conducting or supervising referenda and elections to any elective body or office established by this Constitution, and any other elections as prescribed by an act of Parliament.
Other duties include delimitation of electoral units, registration of voters, regulation of political parties, voter education, settling of electoral disputes and modernization and reforming of electoral processes and systems.
IEBC ensures that elections are credible, transparent, free and fair. It is committed to upholding national values and principles of good governance and democracy.
The Commission adheres to principles of the law on public services especially on leadership and integrity.
The IEBC invites applications for the following positions.
Provide first-level technical support to end users.
Take ownership of user problems and be proactive in resolving issues
Detect and maintain detailed records of all software or network problems
Manage user account requests
Identify and resolve IT issues and escalate those that require further attention
Receive and log user requests using the helpdesk application
Ensures that received user requests are accurately completed with the date and time of submission.
Provide users with the current status of work or service requests consistent with the established timelines associated with priority systems.
Ensure that support personnel close out their work orders properly
Performs other duties and assignments as required
Degree in IT or any other related discipline
Technical courses that lead to a MCSE or MCSD are an added advantage.
A minimum of four (4) years of experience within a help desk/customer support position. Experience with systems/network administration and/or hardware and software applications necessary for basic computer operations and network applications.
Experience with Microsoft Applications
Certification as a Microsoft Certified Professional (MCP) and Network +, within the last 2-3 years is highly desirable.
Excellent interpersonal skills with a strong customer focus
The Job Application Process
Applicants should fill the online form provided on the Commission website www.iebc.or.ke/careers.
A printed copy of the form and copies of certificates can be dropped or posted to the
Chief Executive Officer/ Commission Secretary
at the Independent Electoral and Boundaries Commission, Anniversary Towers,
6th Floor Reception, University Way,
P. O. Box 45371 - 00100 Nairobi, Kenya.
Forms are also available at the Commission Headquarters and Regional Offices.
Applications must be received on or before 30st March 2012.
The Commission is a equal opportunity employer.
Canvassing will lead to disqualification.
Only shortlisted candidates will be contacted.
Shortlisted candidates will be vetted as per Chapter Six of the Constitution.
Chief Executive Officer / Commission Secretary