Job Title:
Business Operations Team Lead
Job ID MBPS-0502658 Job type Full-time Complementary
Work country Kenya
Work city - Any Job area IT & Telecommunications (non consulting)
Travel 25% travel annually Job category Other
Business unit GlblCRMSolns Job role General Personal Service Specialist
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
The Business Operations Team Leader is a supporting role to the Business Operations Manager. The Team Leader will assist in managing the daily operations along with the Business Operations Manager in order to achieve/exceed Performance Indicators (PI’S) and Business Performance Indicators (BPI’s) as contractually agreed with IBM’s client.
This Team Leader role is to supervise all processes involved with the customer service being provided and to deal with day to day people issues within their team, including training and development. You will provide daily guidance, support, coaching and direction to your team assisting them to deliver great customer service. You must actively promote your team in order to help develop their skills through coaching, call monitoring and related projects. In addition to promoting great performance of individuals you should have the ability to address poor performance and create action plans and monitor individual performance accordingly.
The position requires the ability to use your own initiative to make decisions and work under minimum supervision whilst driving your team of representatives.
Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.
Required
High School Diploma/GED
At least 3 years experience in Excellent leadership, organization, communication and planning skills
At least 3 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels
At least 3 years experience in Time-management skills
At least 3 years experience in Administration skills
At least 3 years experience in Initiative and effective negotiation and persuasion skills
At least 3 years experience in Flexibility and ability to and deliver in demanding circumstances
At least 3 years experience in Knowledge of IBM business and services policies, practices and procedures.
English: Fluent
Preferred
Bachelor's Degree
At least 5 years experience in Excellent leadership, organization, communication and planning skills
At least 5 years experience in Excellent verbal and written skills and the ability to communicate with customers and staff at all levels
At least 5 years experience in Time-management skills
At least 5 years experience in Administration skills
At least 5 years experience in Initiative and effective negotiation and persuasion skills
At least 5 years experience in Flexibility and ability to and deliver in demanding circumstances
At least 5 years experience in Knowledge of IBM business and services policies, practices and procedures.
How to Apply:
https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=MBPS-0502658
Deadline: 24th July 2012
