Job Title: Tour Manager
Employment Type: Full-Time
Our client, a leading tour and travel company is looking for a Tour Manager to handle strategy formulation, business development, relationship management, operations, performance management, of tour staff, and recruitment.
The successful candidates will be based in the offices in Nairobi, or Mombasa Kenya.
Preferred reporting date:.as soon as possible, but not later than 1st August 2012
Our client requires a dynamic person to handle the following position:
Proposed salary guide: Competitive, and in line with qualifications and experience.
Reports to:Managing Director
To develop, establish and maintain business and marketing strategies to meet organizational objectives. Effective management of the marketing, advertising and promotional activities of the organization. This role monitors, analyzes, and understands customer behavior. In addition, he or she will create or modify customer segments for targeted selling, and will creates and manages campaigns and promotions.
Key Roles and Responsibilities
Reporting to the Managing Director, the Tour Manager will be responsible for:
•Developing and implementing business and marketing s4trategy.
Business Development and Operations
•Developing domestic and international holiday packages.
•Designing flexible tour packages to meet the needs of different clients.
•Costing tours and travel packages.
•Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
•Developing and implementing Standard Operating Procedures.
•Managing the company’s fleet and ensuring that documentation and condition of the vehicle is sound.
•Making sure all travel arrangements run according to plan & that accommodation and service are excellent.
•Welcoming the groups at the starting point to greet, brief and communicate itineraries.
•Liaising with hotels, KWS etc and signing rate contracts on behalf of the company.
•Making accommodation bookings, flight reservations and restaurant bookings.
•Writing reports and maintaining records.
Performance Management, Recruitment and Relationship Management
•Hiring well qualified staff in Tours department and train the same staff.
•Supervising transport and tour department staff
•Dealing with emergencies e.g. illnesses, accidents and answering questions from holiday makers.
•Any other duties that may be assigned from time to time by the managing director.
•Role will cover East Africa
•Direct the hiring, training, and performance evaluations of Tours and Travel team and oversee their daily activities for the local office and branches
•Be involved in the selection and hiring of sales executives
Experience, Qualifications, Knowledge and Abilities
Education and Experience
•Diploma from Utalii or equivalent
•5 to 10 years in a similar position
•Supervises transport and tour dept staff
•Excellent oral and written communication skills
Key result areas
•Attainment of sales target
•No of tours
•Quality of relationships with clients and staff.
•Must be proficient in English and Kiswahili.
•Three professional references
•Travel throughout East Africa and globally if required
•Kenyan Driving License
Selected Individual needs to be honest, self motivated, hard working team player who can work with little or no supervision.
Interpersonal skills and competencies
•Good organization and planning.
•Excellent formal presentation skills.
•Persuasiveness and easy adaptability.
•Ability to tolerate stress.
•Ability to meet strict deadlines.
•Decision making and clear judgment.
•Problem analysis and solving capability.
Working knowledge /good use of MS Word and Excel.
THE ORGANISATION’S CULTURE
•Equal opportunity employer
•Staff with high levels of Integrity
•Hard working staff, working mainly independently and without supervision
•Able to work in a multicultural environment
How to Apply
If you believe you have what it takes to handle any of this challenging position, kindly and urgently email your one page Application Letter, together with your detailed CV (placed in one file, please) as an attachment in Word or rtf format, clearly indicating the position applied for in the subject line of your mail to enable automated email sorting. Only applications specifying the position applied for will be considered.
Kindly also indicate details of your current and expected salary, names & addresses of 3 business referees, current and previous employers, roles and responsibilities handled to date, together with your day and cell contacts. Original Certificates and copies of the same will be required for those interviewed.
We regret that only Short Listed Candidates will be considered. Kindly send one application to avoid disqualification.
Deadline: on identification of suitable candidate or deadline 20th July 2012, whichever comes earlier. “The Early Bird Catches the Worm” You are encouraged to apply early
•Priority will be to suitable candidates on our CV Placement Service
•We regret that only applications sent for this specific vacancy will be considered.
(Future applications will be made from our website)
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How to Apply:
For details on what is involved and costs per service, kindly send an email to firstname.lastname@example.org stating the desired service, on the subject line of your email.
P.O. Box 76504-00508
Deadline: 20th July 2012