IT Help Desk Operator Jobs in Kenya

Job Title: IT Help Desk Operator

Introduction
Our Client is looking for candidates who are passionate, proactive, self-motivated and achievement driven; people who have excellent communication skills, a can-do attitude, and the desire to grow their career in IT within the Financial Markets Industry

Minimum Requirements

Outgoing, pleasant disposition
2-3 years’ experience in customer services
Good admin skills
Ability to adapt to change
Ability to work well under pressure
Pro-active approach
Team player
Self-starter
Enthusiastic
Job Specifications
Answer help desk calls and e-mails
React to monitoring alerts
Ensure that all service requests are accurately logged in the helpdesk management system
Take ownership of all client service requests that have been logged
Strive for a high percentage of "first call resolution"
Leverage the knowledge base for resolution of known issues
Gather sufficient information to pass requests to the next level of support and ensure that requests are allocated to the correct Solution Support Specialist
Proactively track the service requests and provide on-going feedback to the client
Maintain awareness of service requests that are open and escalate these to management where no action is being taken
Ensure that all service requests are managed against service delivery expectations and requirements
Ensure awareness of client environmental changes
Ensure compliance with operational processes and procedures at all times
Salary
•    Market Related Salary
Area
•    Nairobi


How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3302

Deadline: 6th June 2012

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Jobs at Software Industry in Kenya- Credit Controller

Job Title:     Credit Controller in the Software Industry

Introduction
My cleint is looking to fill a Credit Control position urgently.


Minimum Requirements
Matric
3 years’ experience

Job Specifications
New Credit Applications
Customer Files
Customer Maintenance
Debtor Reviews – i.e. increase credit facilities / update credit applications
Customer Queries
Debtors Reconciliations
Collections
Salary
•    Market Related Salary
Area
•    Nairobi


How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3127

Deadline: 6th June 2012

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Jobs at Legal Industry in Kenya- Admin Manager

Job Title: Admin Manager in the Legal Industry

Introduction
Ensure the effective management of the Finances, Human Resources and Administration of the region. Demonstrate attention to detail, understand context of tasks and their outcomes linkages to operations and operational flows. Demonstrate a methodical approach and ability to priorities work in meeting deadlines.
Demonstrate the ability to interact effectively with people

Minimum Requirements

3 years’ experience an advantage
MS Office and conceptual and interpersonal skills
Job Specifications
•    Analyse the Internal Sales Disbursement Recon Summary and ensure that queries are resolved timeously by matching of the entries.
•    Assist finance department with preparation for year-end audits.
•    Assist with preparation of annual budgets.
•    Do monthly management pack for the region

Salary
•    Market Related Salary
Area
•    Nairobi


How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3091

Deadline: 6th June 2012

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Jobs at Banking Industry in Kenya- Personal Assistant

Job Title:Personal Assistant

Introduction
Personal Assistant required for large Bank

Minimum Requirements

MS Word
MS Excel
Power Point
Email and Internet
Windows XP

Job Specifications
•    Running diary for MD.
•    All travel arrangements for MD, GM, Financial Managers, HR Manager and SHEQ Manager.
•    All international travel arrangements for all staff within divisions including air travel, accommodation, visas and land transport.
•    Ensuring that secretaries are informed about any developments within the travel industry.
•    Liaising with travel agencies and corporate travel suppliers.
•    Typing of tenders, monthly reports, minutes and all other general correspondence
Salary
•    Market Related Salary
Area
•    Nairobi


How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3902

Deadline: 6th June 2012

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IT Engineer Jobs in Kenya at IT Industry

Job Title: IT Engineer in the IT Industry

Introduction
An energetic, pro-active and motivated individual is required to provide high quality technical and procedural assistance with all technical issues escalated from the frontline support team. Responsibilities include the ability to identify, research and resolve technical problems including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware.

Minimum Requirements
•    1-2 year Diploma/ certificate or NQF Level 5
•    A+/N+ advantage
•    MCSA/ MCSE advantgae
•    3 years working experience in a similar position
Job Specifications
•    Develop strong interpersonal and technical skills sets for career growth
•    To contribute to the overall achievements of the required SLA by maintaining agreed personal targets
•    Maintaining customer service standards by answering all call tickets promptly, remaining courteous and professional at all times
•    Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
•    Takes ownership of user problems. By performing on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
•    Ensures that IT assets via management hardware are kept accurate and up-to-date, with necessary patch levels
•    Develop strong partnerships to gather and share knowledge with team members, colleagues, users and other technical groups
•    Escalate any problems/potential issues to direct line management
•    Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
•    Develop and maintain an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment
•    Document instances of hardware failure, repair, installation, and removal

Salary
•    Market Related Salary
Area
•    Nairobi



How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3889


Deadline: 6th June 2012

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Jobs at Telecommunications Industry in Kenya- Accountant

Job Title: Assistant Accountant

Introduction
To undertake routine clerical duties in support of the accountancy function and financial controls. To perform reconciliations and to assist in keeping accurate and complete financial record timeously and up to date. To carry out general financial accounting and administrative duties in relation to accounts payable and purchases, to help the company achive it's financial and business objectives.

Minimum Requirements

At least 2 years’ experience in Accounting, Computer
Good communication skills
People skills
Computer skills
problem solving skills
Excellent analytical skills
Job Specifications
Key Performance Areas
Debtors
Creditors
Insurance
Filing and General
Reconciliation
Teamwork
Initiative
Salary
•    Market Related Salary
Area
•    Nairobi




How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3881

Deadline: 6th June 2012

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Customer Agent Jobs in Kenya at Online Industry

Job Title:    Customer Services Agent

Introduction
The Group of Companies is Africa’s largest food retailer in Africa. Become part of a company that is at the forefront of technology and that offers exciting, stable and diverse career opportunities.

Minimum Requirements

•    QUALIFICATION:
•    Grade 12 advantage

WORK EXPERIENCE AND KNOWLEDGE - Essential:
•    3 Years’ experience in a Retail Customer Service environment advantage
•    2 years in-bound or outbound call centre experience advantage
•    knowledge of customer service principles

JOB RELATED SKILLS:
•    Telephone etiquette
•    Handling irate customers


Job Specifications
•    To provide telephonic support to customers with regards to queries, complaints and product information related to in-store supermarket services in a professional manner. To promote a positive image of the company through telephonic and written interaction.

OUTCOMES:
Customer Support
E-Product Support
Administration
Customer Service

BEHAVIOURAL COMPETENCIES:
Working with people
Relating and networking
Coping with pressures and setbacks
Writing and reporting
Delivering results and meeting customer expectations
Presenting and communicating information

ADDITIONAL REQUIREMENTS:
•    Highly pro-active individual
•    Well spoken and professional communicator
•    Firm when necessary
•    Excellent reasoning ability
•    Able to work without supervision

Salary

Market Related Salary
Area
•    Nairobi

 How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3880


Deadline:

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Jobs at Customer Services Industry in Kenya- Training Manager

Job Title: Training Manager

Introduction
•    My client is currently looking for Training Manager

Minimum Requirements

•    Minimum 2 years training experience

Job Specifications
•     Analysis of learning outcomes
•    Establish outline of learning programmes and strategy plans
•    Develop and design curriculum
•    Develop learning material to be Outcomes Based, including introduction, relevant content, activities and summaries
•    Develop facilitators guides, workshop guidelines, learners guides, learning aids
•    Develop assessment, and moderation packs including, tools, method, checklist, guides
•    Maintain and update learning material

Facilitate learning
•    Implement designed learning material
•    Planning, preparing for the delivery of learning
•    Facilitate learning workshops
•    Report on learning interventions
•    Support business units through training and refresher training interventions
Conducting of assessments
•    Plan and prepare the assessment activity
•    Prepare the learner for assessments through interviews and coaching
•    Conduct the assessment
•    Evaluate and record evidence to make a judgment
•    Provide feedback to relevant parties
•    Determine further development needs
•    Review entire assessment to ensure adherence to quality criteria
Salary
•    Market Related Salary
Area
•    Nairobi



How to Apply:
To Apply for this Job Go to www.qualityjobs.co.za/kenya/ and Enter Reference Number 3869

Deadline: 6th June 2012

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