Job Title: Cost Revenue Assurance Analyst New!
Company Orange Telkom
Department Finance
Job Type Full-Time
Job Status Sourcing
Salary Range Per Month
Shift 8 AM to 5 PM
Minimum Education University - Undergraduate
Degree Title
No of Jobs 1
Minimum Exerience 2 Year
Job Duration Permanent
Start Publishing 05-07-2012
Stop Publishing 19-07-2012
Description
· Role Purpose (1-2 phrases that are showing the general purpose of the function):
The Revenue Assurance Analyst will assist in ensuring the integrity of TKL/Orange revenue and costs accuracy through the revenue chains. Manage revenue impacting issues from identification to quantification and resolution..
1. Responsibilities/Execution activities (it will be completed for all functions)
1.1.Operational:
§ Revenue Assurance in Change Management. As a key stakeholder, the analyst will review all new product, offer, projects to evaluate their potential impact for:
- existing Revenue Assurance tools, controls, measures, reports
- settlement, contractual requirements,
- changes (Network, IS, hard and software),
Where integrity of revenue streams could be threaten. Whenever possible, the analyst will propose within the scope of change, RA risk reduction / prevention solutions.
Key performance indicators
Revenue chains are not adversely impacted by the launch of new projects.
Whenever possible, changes include Revenue Assurance oriented engineering rules and controls
Revenue leakage % of revenue.
§ Fraud & RA Issues management. Drive detection, identification, quantification and root cause analysis on all issues affecting TKL revenue streams. Identify, prepare, propose ownership and follow up issue related action plan to recover missing revenue and prevent reoccurrence of leakage. Participate in post incident reviews with the aim to deliver improvement plans and to update risk registers in conjunction with other Departments. Ensure liaison with Fraud team for fraud cases and with Strategy for corruption fraud cases (investigation and prosecution).
Key Performance Indicators
Updated RA Issue and Action Plan list, reports, presentations and Risk Registers.
Incidents are identified and Action Plans implemented in timely manner.
Revenue leakage, revenue recovered and prevented losses in % of revenue.
Number of Investigations performed and action plans implemented.
§ Continuous Improvement. Inform and share knowledge on RA role and methods to increase Fraud and Revenue / Cost assurance awareness, culture and visibility within TKL. Plan and manage investigations into areas of revenue integrity risk to ensure that all the data flows contributing to TKL revenue are under control. Promote tools or changes to automate systematic controls. Report monthly on Fraud and Revenue Assurance activity
Key Performance Indicators
Number or TKL / Orange employees sensitised through training or information sessions
Number of reported RA cases.
Number of automated controls
Trend in Revenue Assurance monthly report
Problem Solving:
§ Perform in depth analysis of data to identify, estimate, and propose revenue recovery and loss prevention action plans for revenue impacting issues.
§ Identify reoccurring issues and RA report trends. Design and recommend controls to prevent losses.
§ Risk Assessment. Calculate the risk and impact of potential issues. Engage with sponsors and senior managers to articulate risks to revenue integrity.
Decision Making:
§ Recommend and approve Test Strategy as part of the management of Fraud and RA tools).
§ Analyse the effects and assess risks for change induced by new projects, offers, tools on TKL revenue in terms of processes and systems.
§ Make recommendations to Revenue Assurance Manager.
§ Provide information and recommendations to all involved departments to aid decision making.
§ Identify, prioritise and manage workloads and obstacle escalation to meet deliverables within agreed timescales.
Strategic Influence:
§ Assist the RA Manager to develop and implement a long term revenue integrity strategy supported by annual operating plans.
Security dimension:
§ The RA analyst deals with sensitive and therefore confidential data.
Responsibilities/Managerial activities (it will be completed only for managerial functions)
2.1. Team Coordination (e.g. to establish objectives, to monitor the activity, follow-up KPI’s, to follow-up dead-lines)
2.2 Development direct subordinates: (e.g. coaching, mentoring, induction, delegation of tasks and authority, job rotation, career path, to organize the participation of subordinates to trainings, workshops..)
2.3 Job description Review:
· To realize the job descriptions for all new jobs that will appear in his/her team
· To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team
2.4 Financial Responsibilities: budget review, reporting
Communication Demands:
Internal to TKL(almost frequent):
The internal relationships will be with all departments involved directly or indirectly in end to end revenue chains of which:
- Project Teams / Stakeholders
- Other areas of Finance,
- Customer Care, Marketing
- IT & Networks Support and Design
- Wholesales
- Compliance for financial risk and Fraud management
- Strategy for corruption fraud cases
- Occasionally with TKL top management
External to TKL:
- Group Fraud and Revenue Assurance team
- Occasionally with other affiliates or Group entities’ F&RA Managers
- Exceptionally with Regulator or other operators representatives
Qualifications
Education Background & Experience:
(E.g. 2-6 years in a similar position…)
§ Candidates will have experience in the telecoms industry
§ Good level of understanding in IT systems
§ At least one field operational experience in one of the following domain:
o Network
o IT
o Fraud / Audit / Controls
o Process / project management
o Customer management
§ Knowledge of the TKL network and rating/billing systems
§ Knowledge in Telcom regulatory environment
§ A good working knowledge of Business Objectives
§ A good working knowledge of SQL and RDBMS
§ Knowledge in Revenue / Cost Assurance and its techniques
§ Capacity to analyze processes and work method
§ Basic risk management skills
§ Ability to transfer skills
§ A good working knowledge in office automation tools: Word, Excel, BO, Visio.
Preferred Skills
Professional Skills:
(e.g. Leadership, problem solving, initiative, results orientation....)
§ Candidates will be self starters and be proactive in gaining information from other functions
§ Strong analytical skills
§ Ability to manage and influence cross functional groups
§ Strong communication and presentation skills
§ Strong spread sheet skills (Excel)
§ Excellent verbal and written communication
City Nairobi
Agreement
How to Apply:
Application to: Visit our career pages at www.orange-tkl.co.ke, create an account and upload your CV. An applicant must upload a PDF or Ms Word copy of his / her CV to be considered.
The deadline for application is 19th July, 2012.
If you do not hear from Human Resources by 30th July, 2012, kindly consider your application unsuccessful.
Deadline: 19th July 2012